Service serviceAssist
Service serviceAssist
Digital support for every machine operator
What do you do when unfamiliar error messages are displayed on the machine? How can you prevent unexpected standstills? There are situations in which even experienced machine operators do not know what to do. The serviceAssist app will help you find a solution quickly in exactly these moments – without direct assistance from a HOMAG service team member. Get started with a digital assistant in the service area and take the next step toward digital support for every machine operator.
Benefits
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Features
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The serviceAssist app is available with a Classic or Advanced license. Classic is available free of charge for every machine you connect to tapio. Advanced is available on selected machines (see “Technical Data” on our website for machine list). The actual functionality depends on your machine and may vary.
- Classic: Includes the license for the remote diagnostics technology of the future – serviceRemote, an overview of your remote diagnostics history and access to your machine documentation via the web app.
- Advanced: Solution suggestions with instructions (step-by-step) for specific error messages
Start now!
Technical Data
- serviceAssist is a Web-App for use in common browsers
- Link to Web-App: serviceassist.homag.cloud
- serviceAssist as an app is available with limited functionality for smartphones or tablets (iOS and Android)
- Available in all countries where tapio is available (view availability here)
- Login via tapio (tapio account required, www.tapio.one)
- serviceAssist can currently be used for the following machines:
- SORTBOT R-300 (RKT100)
- CABTEQ T-200 (MDE120)
- CABTEQ T-250 (MDE160)
- STORETEQ S-200 (TLF212)
- CENTATEQ P/E-300 (BMG311, BMG312)
- CENTATEQ P/E-310 (BMG310)
- CENTATEQ P-500 (BMG511, BMG512)
- CENTATEQ P-600 (BMG611)
- CENTATEQ S-800 (BMB8xx)
- CENTATEQ S-900 (BMB9xx)
- EDGETEQ S-380 (KDF4xx, KDF6xx, KDN4xx, KDN6xx)
- SAWTEQ B-300 (HPP300)
- SAWTEQ B-400 (HPP400)
- SAWTEQ B-500 (HPP500)
- WALLTEQ M-120 (WMS060)
Videos
Digital support in service
An indispensable tool for every machine operator. Fast, preventive and helpful.