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HOMAG Service VALYOU for a Lifetime

HOMAG Service - Your added value

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Find the right contact person for your machine. Enter your 10-digit machine number. You will quickly and easily find the right contact person.

Don't know or can't find your machine number? Find your HOMAG contact person here.

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We believe that good service means providing assistance quickly, as well as being on hand to deliver expert advice. What's more, we like to work closely with our customers.

Join us on the road to success: Our service team will ensure that you get off to an excellent start. With our guarantee, we use our services to ensure that your performance is always miles ahead — and if you want to get the best you can out of your current status, then we will help you to improve even further. If you choose a new technology altogether, we'll be ready to start the process from scratch!

Our objective is derived from this: We create added value for you personally by getting the most out of your processes. We believe that good service means providing assistance quickly, as well as being on hand to deliver expert advice. What's more, we like to work closely with our customers. To this end, as a new feature, we have put together a comprehensive package of different service modules that are very closely aligned to your processes. They can be deployed more flexibly than ever. And this means they'll fit your requirements perfectly!

HOMAG Service: A lifetime as your production partner
HOMAG Service: A lifetime as your production partner

Installation: An excellent start | Laying the right foundations.

Our on-site team will ensure that your newly acquired technology is brought to life. The machine is positioned by laser and anchored in the ground, then is commissioned and has its software activated before being handed over to the operating personnel. 

Training: Successful daily business | Peace of mind

To ensure that your machine is performing as it should be every day, we are able to supply you with wearing and spare parts. We also offer maintenance services such as inspection or servicing. And if something is urgent, we have a hotline to assist you quickly and efficiently. We also offer apps such as MachineBoard, ServiceBoard and twinio that make everyday work considerably easier.

Further development: From good to great | Shaping the future

The beauty of HOMAG is that you can expand our solutions precisely in the way that you need to, especially in terms of automation. If you're making plans for future development, we'd be only too happy to get involved so we can fully disclose all the options that are available to you. Our consulting team can also analyze the overall effectiveness of your equipment. 

Videos

  • HOMAG eShop – What customers say: "Simple. Fast. Convenient."

    The HOMAG eShop provides you quickly and easily with spare parts, repairs and more. But for this video, we wanted to know how the eShop is received by our customers and why they order online.

  • Repair service Fast, simple and uncomplicated

    Your machines are the heart of your production.

  • The App-Plus Package

    Free of charge with every new HOMAG machine

  • "VALYOU" | HOMAG Service - Your added value

    We believe that good service means providing assistance quickly, as well as being on hand to deliver expert advice. What's more, we like to work closely with our customers.

  • HOMAG ACADEMY

    Your solution for top trained employees

  • serviceRemote

    The TeleService solution of the future

  • Digital support in service

    An indispensable tool for every machine operator. Fast, preventive and helpful.

  • ServiceBoard App: Your direct line to the HOMAG Service Team

    The ServiceBoard App allows a rapid identification of errors, direct connection to the HOMAG contact person, and a simple overview of all cases.

  • HOMAG Finance - customer financing is so easy

    HOMAG Finance - customer financing is so easy

[Translate to English:] The detailed view shows the maintenance of your machine in detail including the associated maintenance instructions.

07/04/2023   ·   Services

serviceAssist Classic gets more functions: Maintenance Overview

Effective immediately: The maintenance overview is available free of charge in serviceAssist Classic

Effective service thanks to hotline, inspection and digital assistants

05/16/2023   ·   LIGNA

VALYOU — Maximum potential for your machine

HOMAG App Plus Package

03/28/2023   ·   Services

Special Offer: The App-Plus Package, free with every new HOMAG machine

An app for lightning-fast service, transparent machine status updates and a complete tool overview are always at hand – on your tablet, smartphone or PC

With the spare parts history you have an overview of all completed orders

08/22/2022   ·   Services

serviceAssist Classic gets more functions: Spare parts history

Effective immediately: Spare parts history available free of charge in serviceAssist Classic

Our Mission, Your Performance.

07/12/2022   ·   Services

HOMAG Service — Benefit for a lifetime. Now even more individual and with new products.

Since the introduction of its own LCS (LifeCycleServices), HOMAG has been focusing on the holistic approach of supporting and continuously strengthening its customers.

Service responses in your time zone: The HOMAG APAC (Asia Pacific) Hotline

05/17/2022   ·   Services

Service responses in your time zone: The HOMAG APAC (Asia Pacific) Hotline

The APAC Hotline, built with local specialists, resolves the previous problem of different time zones between the Asia Pacific customers and the German Hotline and now complex service cases can be handled without a detour to Germany.